How to reverse an FNB ewallet transaction – in our fast-paced digital world, transferring money is as simple as a few taps on your smartphone, thanks to services like FNB’s eWallet.
But mistakes happen – like sending money to the wrong person. Luckily, FNB offers a way to reverse these errors.
This guide will walk you through how to reverse an FNB eWallet transaction and answer common questions about the process.
What is FNB eWallet?
FNB eWallet is a convenient digital payment service that lets FNB customers send money to anyone with a valid South African mobile number.
The best part?
The recipient doesn’t even need an FNB account. They can easily withdraw the money from any FNB ATM or use it at selected retailers.
How to Reverse an FNB eWallet Transaction via USSD
If you’ve sent money to the wrong person, here’s a quick way to reverse it using USSD:
- Dial 120321# on your mobile phone.
- Select ‘Send Money’.
- Choose ‘eWallet Reversal’.
- Select the transaction you wish to reverse.
- Follow the prompts to complete the reversal process.
Reversing an eWallet Transaction Using the FNB App
Prefer using the app? Here’s how you can reverse a transaction in just a few taps:
- Open the FNB app on your smartphone.
- Go to ‘My Debit Orders’ under the ‘Debit Orders’ tab.
- Select the transaction you want to reverse.
- Provide a reason for the reversal.
- Tap ‘Reverse’ and confirm your choice.
Timeframe for Reversal
Wondering how long it will take?
Unfortunately, reversing a transaction isn’t instant. The process can take between 4 to 15 business days depending on various factors like the recipient’s response and the bank’s procedures. So, patience is key here.
Reasons for Reversing a Transaction
People usually need to reverse transactions for the following reasons:
- Sent the wrong amount of money.
- Sent money to the wrong person.
- Fraudulent transactions on your account.
If any of these happen, it’s crucial to act quickly to initiate the reversal process.
Fees Associated with Reversal
Nothing comes free, right?
FNB charges a R50 fee to reverse your funds. To avoid this cost, always double-check the details before sending any money.
Customer Support
If you run into any issues or have questions, FNB’s customer support team is ready to assist you. You can reach them at 087 575 9405.
Security Tips
To keep your money safe, here are some simple tips:
- Never share your PIN or card details with anyone.
- Always log out of banking platforms after use.
- Report any suspicious activity immediately to FNB.
Conclusion
FNB eWallet is incredibly convenient, but mistakes can happen.
Fortunately, reversing a transaction is straightforward with the right steps.
Remember, double-checking the details before sending money can save you a lot of time, money, and stress.